Questions to Ask Your Student Loan Servicer


June 13, 2012
by Suada Kolovic
If you’re a recent high school graduate, chances are you’re looking forward to the surge of independence that comes with becoming a college freshman. And while anticipating all the excitement that comes with entering college – meeting new people, establishing a home away from home, sleeping in until noon, etc. – establishing how you’re going to pay for it is an entirely different story. Here at Scholarships.com, we encourage students to apply for scholarships early and often but taking out student loans might be inevitable. With that being said, knowing what questions you should ask your student loan servicer might ease the transition and U.S. News and World Report has done some of the legwork for you by compiling a list of helpful questions that financial aid officers, student loan counselors and former lenders recommend you ask:

If you’re a recent high school graduate, chances are you’re looking forward to the surge of independence that comes with becoming a college freshman. And while anticipating all the excitement that comes with entering college – meeting new people, establishing a home away from home, sleeping in until noon, etc. – establishing how you’re going to pay for it is an entirely different story. Here at Scholarships.com, we encourage students to apply for scholarships early and often but taking out student loans might be inevitable. With that being said, knowing what questions you should ask your student loan servicer might ease the transition and U.S. News and World Report has done some of the legwork for you by compiling a list of helpful questions that financial aid officers, student loan counselors and former lenders recommend you ask:

  • When exactly will my payments begin?
  • Do you have my current contact information on file?
  • What is my interest rate?
  • Is my interest rate competitive?
  • Is there any way to get an interest rate reduction?
  • Is consolidating my loans a good option for me?
  • How do I qualify for Interest-Based Repayment or Income-Contingent Repayment?
  • Do I qualify for an economic hardship deferment?
  • What happens if I lose my job?
  • If I go back to graduate school, what are my loan options?

Can you think of any other questions you’d like answers to? If so, feel free to let us know in the comments section.

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